Atlantic Affair Boutique Lodge General Terms

in Sea Point, Cape Town   

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General Terms

All cancellation requests must be addressed in writing to us with the reservation number as the basis reference. Cancellation requests made 45 (forty five) or more days prior to confirmed arrival date are subject to a penalization of 10% on the total paid for the reservation. Cancellation requests made 30 (thirty) days prior to confirmed arrival date are subject to a penalization of 20% on the total paid for the reservation. Cancellation requests made no more than 14 (fourteen) days and no less than 3 (three) days prior to the confirmed arrival date are subject to a penalization of 50% on the total paid for the reservation. Cancellation requests within 2 (two) days to the confirmed arrival date or a "no-show" are 100% non refundable. No refunds will be granted either for unused portions of the reservation due to an early departure. Different cancellation policies for reservations made for Christmas, New Year and Easter may apply. Please contact us for further details. Please note that refunds will be made in the form of a credit to your card account. All credit card refunds will be processed in a timely manner. The refunds process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to arrive in your account.