Gecko Beach House General Terms

Bed & Breakfast in Atlantic Seaboard, Western Cape   

Rates From: R600

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General Terms

BOOKING CONFIRMATION:

on receipt of a booking, a Notification of Booking Details will be sent to you - stating the dates booked, the number of guests, the rate charged and the amount of deposit required
upon receipt of the deposit, a Confirmation of Reservation will be sent, restating the booking information and the balance of account to pay on departure
confirmations will be sent by email, fax or post as required
whilst every care is taken to ensure accuracy, it is the express responsibility of the client, on receipt of the confirmation, to check that the details of the reservation are correct, any discrepancies must be notified immediately


AMENDMENTS TO YOUR BOOKING:

should you wish to change the detail of your reservation after it has been confirmed, please do so in writing
Please note that any changes can only be made subject to room availability

CANCELLATIONS:

all cancellations must be made in writing
all deposits are non refundable, except if the reservation is cancelled at least 14 days before scheduled date of arrival AND only if the room has been resold

ARRIVAL AND DEPARTURE TIMES:

rooms will be available at 14:00 on the day of booked arrival
departure must be by 11:00 on the booked day of departure
delayed departure is at the sole discretion of management and must be arranged in advance
delayed departure is dependent on room availability
when making your travel arrangements it is your responsibility to ensure you arrive on the correct day; no refund can be given for delayed arrival or early departure

ACCOMMODATION:

the room allocated to the reservation is only for the use of the people specified in the reservation
the maximum occupancy of each room is 2 adults per room
we do not accommodate persons under the age of 18
we do not accommodate pets
specific room requests will be fulfilled wherever possible, however no obligation can be undertaken in this respect

INSURANCE:

it is your responsibility to take out appropriate personal travel insurance

DAMAGE TO CONTENTS / PROPERTY:

the client shall take all reasonable care of the room allocated
in the event of any damages to the room, a suitable amount will be added to your final bill to rectify the damage and/or replace the item(s) affected

COMPLAINTS:

so that immediate action may be taken, any problems that arise during the course of your stay at Gecko Beach House should be notified immediately or within a reasonable period
complaints after your stay at Gecko Beach House should be made in writing within 28 days of your departure

OUR LIABILITY:

neither Gecko Beach House, it's owners nor any of it's employees accepts any liability for any loss, injury or damage howsoever arising sustained by any person in or around the premises.